A message from Thomas Lie-Nielsen:
Here at Lie-Nielsen Toolworks we are working to ensure the safety of our customers and our employees during the COVID-19 outbreak. We wanted to thank you for being a valued Lie-Nielsen Toolworks customer in this time of uncertainty, and let you know the steps we are taking to minimize this outbreak while supporting you and our hand tools.
Hand Tool Events®, Weekend Workshops, and our Open House
As many of you know, we canceled our remaining Hand Tool Events for Spring 2020 in light of the coronavirus pandemic.
We have also decided to cancel the Summer Weekend Workshops, and our 2020 Open House on July 10-11. Our customer service team is in the process of contacting customers who purchased tickets to these events to provide refunds and compensation.
We will be celebrating our 40th anniversary next year, and plan to make up for this year with our biggest, most exciting Open House yet in 2021. We're sorry we won't be able to see many familiar faces this summer, but we hope you will join us next year.
We have temporarily closed our showroom. Owing to the nature of hand tool woodworking and the diversity of locations that our customers travel from, we feel these steps are necessary for the health and peace of mind of both customers and employees.
Manufacturing & Shipping
Our manufacturing floor is continue to produce heirloom quality tools, while taking steps to ensure everyone’s well-being. We have staff dedicated to monitoring the coronavirus situation and ensuring our reactions to it are appropriate. On the shop floor, we are taking every precaution to protect our employees by isolating working groups and limiting movement within the shop, and by aggressive sanitation of shared work surfaces.
We are making tools at a reduced capacity, and some tools may go out of stock. Lead times for these may be uncertain. If there is any delay in shipping or production we will be in contact with the effected customers.
Our customer service hours and contact information remain unchanged at the moment. Please feel free to reach out to us with any questions regarding your hand tools at 1-800-327-2520 between 9am and 5pm Monday through Friday. We can also be reached by email at email@example.com, or via the chat function on our website, www.lie-nielsen.com.
Due to the evolving nature of this crisis, we encourage you to contact us with any questions about ordering or our hours. It is our priority to ensure that you feel comfortable and safe shopping with us, and we will continue to do everything we can to ensure the health of our customers and employees.
Thank you for your support,