Tool Availability & COVID-19 Lie-Nielsen Toolworks

Tool Availability & COVID-19

July 12th, 2021

Please note:  As of 7/12/21, our Showroom will be open from Monday - Friday, 9AM- 3PM (limited to four people at a time).  Please call us at 207-273-2520 with any questions.

Thank you for your interest in our tools!  As of July, COVID cases in Maine continue to decline, and vaccination rates are high.  We are working hard with a full staff to fill orders - which is still a challenge. Demand for our core tools is strong, leaving us little time to work on other tools - which is why we have had to delay making some tools that were regularly available in the past, and stop making some others.

Meanwhile, we are continuously improving our processes to make our tools more efficiently and better.  We are a small company dedicated to making the best woodworking hand tools we can and appreciate your patience with us during this period and always.

Here are some things to keep in mind:

  • We make every effort to keep Core Tools in stock.

  • If a Core Tool is out of stock, you will receive a backorder email with an estimated shipping date. We will try our best to meet those estimates.

  • We will build Core 2 Tools when we can, but we cannot take backorders for them. You are welcome to sign up to be notified when specific tools are ready (on the tool page).

  • Other tools will be made from time to time and will be available on Tom's Toolbox for as long as they are in stock. You are welcome to sign up to be notified when specific tools are ready (on the tool page).

  • Tools that we used to make and are not listed on the website are discontinued for the foreseeable future. Please do not inquire about future delivery dates. We don't know.

  • Our customer service team is short-staffed.  We are responding to an unprecedented increase in phone calls and emails. Please be patient with us!

  • Please note also that UPS and USPS shipping are both experiencing delays and uncertain delivery times.

Best wishes,

—Thomas


1981-2021, 40 Years!