Order Information

Click to navigate to a section:

How To Order

Redeeming Gift Certificates

Overseas Orders

Canadian Orders

Shipping Charges

Availability

Guarantee

Instructions for Returns


HOW TO ORDER

Order online, by phone, or in our showroom.

Toll-Free: 1-800-327-2520
Email: Toolworks@lie-nielsen.com

Please do not send credit card information via e-mail as it is NOT secure. If you place your order on this website, your information IS secure.

Note on credit card processing: When you place an order, it will appear as a “pending transaction” on your card. We will not charge your card until your order is shipped. This pending transaction will not affect your credit limit until the charge goes through.

Operational hours: Our showroom and sales office are open Monday through Friday, from 8:30 a.m. to 5 p.m. EST. Our showroom is also open on Saturdays, from 9 a.m. to 3 p.m. EST, from Memorial Day to Christmas.

Please note orders placed after 1:00pm EDT with USPS Shipping, and orders placed after 4:00pm EDT with UPS Shipping, will ship the next business day.

REDEEMING GIFT CERTIFICATES

If you are redeeming a gift certificate, please enter the gift certificate number on the payment screen during checkout. You may redeem multiple gift certificates for an order. If the order amount is greater than the value of your gift certificate, you may enter a credit card number to cover the remaining balance after you have entered the gift certificate number. (Please note: You must redeem any and all gift certificates you wish to use on an order first, before adding credit card information.) If the order amount is less than the value of your gift certificate, the balance of the gift certificate will remain active and can be redeemed on future orders using the same gift certificate number.

OVERSEAS ORDERS

Overseas customers are welcome to order directly through Lie-Nielsen Toolworks, USA. Prices are in US dollars. Purchaser is responsible for all duties or other customs charges.

If you're interested in seeing our tools in person or ordering locally, please visit our representatives at other fine tool stores in Asia, Australia, and Europe for local pricing and availability.

CANADIAN ORDERS

Canadian customers are welcome to order directly through Lie-Nielsen Toolworks, USA. Our prices are listed in US Dollars.

We recommend that Canadian customers select UPS Air services (Express or Expedited) or USPS Priority Mail Service. GST (taxes) are charged upon delivery.

A $10 Bond Fee is charged by UPS for all Expedited and Express shipments crossing the border, and a 2.7% Bond Fee is charged by UPS for Standard ground shipments crossing the border (a minimum of $6). To avoid Bond Fees, call 1-800-PICK-UPS and ask about Prepayment or Electronic Funds Transfer (EFT) plans.

Please note that UPS Standard ground service is not recommended, as taxes, brokerage, and duties fees are generally charged on import and can exceed 25% of the total cost of the order.

SHIPPING CHARGES

Actual shipping costs are charged on all orders.

*UPS Ground shipping methods are not guaranteed during Holiday Shipping.


Bench Shipping: Workbenches are normally shipped via LTL trucking and need to be crated. The crating fee is $200. Standard freight shipping costs also apply, and will be quoted based on the delivery location. Or, you are welcome to pick up your bench at our shop in Maine (Maine State Sales Tax will apply).

Please note: We are renovating our Bench Shop and installing new equipment. New orders for Workbenches are not expected to be ready to ship until late Summer or early Fall.

Please call for shipping quotes and bench build lead time: (800) 327-2520. For more information please visit our Workbenches page.

Shipping map

AVAILABILITY

While we make every effort to maintain stock on all our tools, quality is our highest priority. Our tools are not mass produced.

Regular production tools, Core Tools, are usually in stock or ready in less than three weeks. Others, non-core tools, we make as our regular production schedule allows, and may be out of stock for longer.

Please note: If you order a tool on line that is out of stock we will contact you. To check stock availability please call or email us.

GUARANTEE

Materials and workmanship are guaranteed for the life of your tool. If you are dissatisfied for any reason, return the tool within 30 days of purchase for your money back. Call for repairs or replacement parts. We are available toll-free at 1-800-327-2520 for advice if you have a problem with one of our tools.

INSTRUCTIONS FOR RETURNS

If you need to return a tool to us for any reason, please be sure to wrap the item carefully and pack in a sturdy box. Please include your name, contact information, and a detailed explanation for the return and send tools fully assembled with all screws well tightened to avoid damage in transit. Please insure it with the Postal Service or UPS, whichever you prefer to use. Call toll free 1-800-327-2520 (or 1-207-273-1520).

US Postal Service Address: Lie-Nielsen Toolworks, P.O. Box 9, Warren, ME 04864

UPS Address: Lie-Nielsen Toolworks, 264 Stirling Rd., Warren, ME 04864