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HOW TO ORDER
Order online or by phone.
Please do not send credit card information via e-mail as it is NOT secure. If you place your order on this website, your information IS secure.
Note on credit card processing: When you place an order, it will appear as a "pending transaction" on your card. We will not charge your card until your order is shipped. This pending transaction will not affect your credit limit until the charge goes through.
Operational hours: Our customer service staff are available by phone and email from Monday through Friday, from 9 a.m. to 5 p.m. EST. Our showroom is currently closed until further notice.
Please note orders placed after 1:00pm EDT with USPS Shipping, and orders placed after 4:00pm EDT with UPS Shipping, will ship the next business day.
REDEEMING GIFT CERTIFICATES
If you are redeeming a gift certificate, please enter the gift certificate number on the payment screen during checkout. You may redeem multiple gift certificates for an order. If the order amount is greater than the value of your gift certificate, you may enter a credit card number to cover the remaining balance after you have entered the gift certificate number. (Please note: You must redeem any and all gift certificates you wish to use on an order first, before adding credit card information.) If the order amount is less than the value of your gift certificate, the balance of the gift certificate will remain active and can be redeemed on future orders using the same gift certificate number.
Overseas customers are welcome to order directly through Lie-Nielsen Toolworks, USA. Prices are in US dollars. Purchaser is responsible for all duties or other customs charges.
If you're interested in seeing our tools in person or ordering locally, please visit our representatives at other fine tool stores in Asia, Australia, and Europe for local pricing and availability.
Canadian customers are welcome to order directly from Lie-Nielsen Toolworks, USA. Our prices are listed in US Dollars.
Because import fees from shipping companies can be expensive, we recommend using UPS Air services (UPS Express or Expedited), or USPS Priority to keep these fees as minimal as possible.
We strongly discourage using UPS Ground for shipments going to Canada, as we have found the import fees for this method to be very high.
A $10 Bond Fee is charged by UPS for all Express and Expedited shipments crossing the border, and a 2.7% Bond Fee is charged by UPS for Standard ground shipments crossing the border (a minimum of $6). To avoid Bond Fees, call 1-800-PICK-UPS and ask about Prepayment or Electronic Funds Transfer (EFT) plans.
Actual shipping costs are charged on all orders.
*UPS Ground shipping methods are not guaranteed during Holiday Shipping.
Materials and workmanship are guaranteed for the life of your tool. If you are dissatisfied for any reason, return the tool within 30 days of purchase for your money back. Call for repairs or replacement parts. We are available toll-free at 1-800-327-2520 for advice if you have a problem with one of our tools.
INSTRUCTIONS FOR RETURNS
If you need to return a tool to us for any reason, please be sure to wrap the item carefully and pack in a sturdy box. Please include your name, contact information, and a detailed explanation for the return and send tools fully assembled with all screws well tightened to avoid damage in transit. Please insure it with the Postal Service or UPS, whichever you prefer to use. Call toll free 1-800-327-2520 (or 1-207-273-1520).
US Postal Service Address: Lie-Nielsen Toolworks, P.O. Box 9, Warren, ME 04864
UPS Address: Lie-Nielsen Toolworks, 264 Stirling Rd., Warren, ME 04864